LIVERPOOL CITY COUNCIL - WATER BUREAU SERVICE
Contract Start Date – 17.03.2015
Completion Date – Ongoing
Amount Refunded - £64,312
The Council spend approximately £1,000,000 per annum on water & wastewater charges each year, and have rigorous in-house validation procedures for billing.
The Council were looking for a consultancy that could provide a "deep dive" audit of their water charges without the need for much project management from Council staff as workloads were already stretched. The Council also needed a provider that could be flexible in their approach to remuneration, as the usual share-of-savings model did not work for them.
Axiom were engaged to provide the service on a fee only basis in March 2015, and were given several lever arch files of billing and a letter of authority soon after.
The relationship still continues today. Each month, the Council has added to Axiom's remit - from the initial deep dive audit, to where they are now providing a monthly water bureau report to the Council, and have been asked to backfill the database with the last 6 year's billing.