“  I think the measure of how good a service a consultant supplies, is whether or not you feel you could manage without them. Axiom have made themselves indispensable.  ”                                — Brendan Purcell, Energy & Sustainability Manager
I think the measure of how good a service a consultant supplies, is whether or not you feel you could manage without them. Axiom have made themselves indispensable.

                             — Brendan Purcell, Energy & Sustainability Manager

LIVERPOOL CITY COUNCIL - WATER BUREAU SERVICE

Contract Start Date – 17.03.2015

Completion Date – Ongoing

Amount Refunded - £64,312 

The Council spend approximately £1,000,000 per annum on water & wastewater charges each year, and have rigorous in-house validation procedures for billing.

The Council were looking for a consultancy that could provide a "deep dive" audit of their water charges without the need for much project management from Council staff as workloads were already stretched.  The Council also needed a provider that could be flexible in their approach to remuneration, as the usual share-of-savings model did not work for them.

Axiom were engaged to provide the service on a fee only basis in March 2015, and were given several lever arch files of billing and a letter of authority soon after.  

The relationship still continues today.  Each month, the Council has added to Axiom's remit - from the initial deep dive audit, to where they are now providing a monthly water bureau report to the Council, and have been asked to backfill the database with the last 6 year's billing.